You can view usage and bill-related information in "My → Usage" to facilitate checking consumption and payment records.
Common sections
| Section | Purpose |
|---|---|
| Overview and Member Quotas | View Remainders and Allocations |
| Running details | Check each consumption/distribution |
| Invoice list | Download or view invoice (subject to local and product support) |
| Settlement account | Payment and settlement related settings |
Suggested checking order
- First check whether the remaining minutes in the overview are as expected.
- Then filter the transaction by member/date.
- Payment issues go back to the invoice and settlement account.
Notice
- The payment and invoice process is subject to the instructions in the App.
- For legal and policy explanations, please see the billing-related pages of the official website. The help center does not replace legal texts.
if…
- The flow does not match: Check the time zone and member filtering; export or take a screenshot and contact customer service.
- Invoice not found: Confirm if the payment was successful and filter the date in the invoice list.
- Minutes suddenly decreased: Check if there are home/teaching assignments or exercises on other devices, see Minute Pool and Additional Purchase.